Login and Help F.A.Q.

LOGIN INFORMATION:
System does not recognize my login info?
My username is correct, but I still can't login?
When I fill out the login form, nothing happens?
I tried to reset my password, but never got the email.
I use to have to login twice, why is that different ?
Is my connection to the members area secure?
Is my credit card information secure?

ACCOUNT INFORMATION:
Can I update my membership from monthly rebilling to quartery or yearly?
Is my credit card information secure?
How do I cancel my membership?
If I cancel my membership, is it immediate?
Can I cancel my membership, and then sign back up later?
If I cancel my membership, can I get a refund?

SITE CONTENT:
I cannot see the simulators. When I try to use them it just shows an empty box?
What if I find information on your site that suggest unsafe actions, or violates my department SOPs?
Can I submit content like training articles and ideas to your site?
Will you pay me for content that I submit?

LOGIN INFORMATION:

System does not recognize my login info?
You may not be using the correct password. Use the forgotten password link below the login form to have your password emailed to you. You must enter the email address listed in you profile.

My username is correct, but I still can't login?
You may not be using the correct password. Use the forgotten password link below the login form to have your password emailed to you. You must the email address listed in you profile.

When I fill out the login form, nothing happens?
Check to make sure that you have 'cookies enabled' in your internet settings. For information on how to do enable cookies, click here.

I tried to reset my password, but never got the email.
Check your email software or provider and make sure that you do not have settings blocking the email from being received. In some cases your email service may discard the email as junk since it is being generated by a website. If you are still unable to receive the email contact site admin for support.

I use to have to login twice, why is that different?
Our old login system requires this. We have updated to a new, much more efficient and secure system. The days of the annoying gray network box ARE GONE!

Is my connection to the members area secure?
Yes. Your password and login is secure. In addition our site has a valid SSL certificate through our hosting provider. Also, we do not store, or have access to your financial information. All financial info is managed through the payment method you select.

Is my credit card information secure?
Yes. All memberships are created and paid for through payment system you select. We only offer rebutable, secure, dependable payment systems with tremendous systems in place to make sure your info is protected.

ACCOUNT INFORMATION
Can I update my membership from monthly rebilling to quartery or yearly? Of course. In fact, yearly memberships are your best option. It saves you nearly 25 percent over monthly rebilling. To upgrade your account simply login and click on "account information" on the left side menu. Or just click here.

How do I cancel my membership?
Simply login to the site, and click on "account information" on the left side menu, or click here. This will pull up your active subscription, then simply click on the "Cancel" link and follow the onscreen instruction.

Can I cancel my membership and then sign back up later?
Certainly. When you cancel your membership and the account expires you are no longer able to access the members area. Your account however is not lost. Simply login to the members areas, and then follow the on screen instructions to re-subscribe.

If I cancel my membership, is it immediate?
When you cancel it simply stops any further billing from occuring. You will still have access to the members area for the remainder of your paid term. Once your membership reaches its expiration date you will lose access to themembers area.

If I cancel my membership, can I get a refund?
We do not offer refunds for cancelled accounts. When you sign up you accept the terms of use. Upon successful payment you given access to the site for a specified amount of time. While we do not offer refunds for cancelled accounts, you are able to enjoy the site until the expiration of your paid term.

SITE CONTENT:
I cannot see the simulators, when I click them it just shows an empty box?
Our online simulators are designed with Flash. You will need a Flash Player to use them. Most computers these days have a Flash Player pre installed. However, in rare case you may not have one, or may need to upgrade. To do this, click here.

What if I find information on your site that suggest unsafe actions, or violates my department SOPs?
Our site offers suggestions and ideas only. If you feel any information suggest unsafe actions, do not use it. Always follow your department SOPs. If you feel something in our site could be unsafe please contact site admin and let us know. Our lead developer is a Captian in the fire department with ten years on the job. We make every effort to ensure our information is safe and accurate, but please let us know if you feel otherwise. Thank you.

Can I submit content like training articles and ideas to your site?
CERTAINLY! In fact we welcome it. You will be given full credit for ANY content that you submit if we use it. In fact, if you have enough to content you may be selected as a contributer and receive a Free Lifetime VIP membership. Please feel free to contact us with any submissions you may have!

Will you pay me for content that I submit?
Currently we are not offering payment for content submissions. You might be rewarded with a free membership depending on the quantity and quality of your submissions. In the future we hope to offer paid contributor positions. So help us spread the word about our site!